Privacy Policy

Novatrix Shopfits ("Novatrix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, novatrixshopfits.com (the "Site"), and in the course of our retail fit-out, shop fitting, interior design, fixture, signage, kiosk, and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our Site or submitting an inquiry to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

When you fill out our contact or consultation forms, request a quote, or otherwise communicate with us, we may collect:

Name
Email address
Phone number
Company name and project details
Service of interest (e.g., Office Interior, Commercial Interior, Retail Fixture & Fit-out, Signages, Kiosk Fabrication, Factory Setup)
Any message, project brief, drawings, or files you choose to share with us

b) Information collected automatically

When you visit our Site, we may automatically collect certain technical information, including:

IP address
Browser type and device information
Pages visited, time spent on pages, and referring website
Cookies and similar tracking technologies (see Section 5 below)

c) Communications

If you contact us via WhatsApp, phone, or email, we may retain records of those communications for project coordination and customer service purposes.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and consultation requests
Prepare quotations, proposals, and Bills of Quantities (BOQs)
Communicate with you regarding ongoing or prospective projects
Improve our Site, services, and customer experience
Send updates, project-related communications, or (where permitted) occasional marketing communications
Maintain business records for accounting, legal, and compliance purposes
Analyze Site traffic and usage trends

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Service providers who assist us in operating our Site, hosting our infrastructure, managing communications (e.g., email, WhatsApp), or supporting our business operations, under appropriate confidentiality obligations.
Project partners and subcontractors, where necessary to deliver a project you have engaged us for (e.g., fabrication, installation, or logistics partners).
Legal and regulatory authorities, where required by applicable law, court order, or governmental request.
Business transfers, in the event of a merger, acquisition, or sale of business assets, where your information may be transferred as part of that transaction.

We do not share your information with third parties for their independent marketing purposes without your consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including for project execution, client relationship management, accounting, and legal compliance. Inquiry data from individuals who do not proceed with a project may be retained for a reasonable period for follow-up purposes and then deleted or anonymized.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

Enable core website functionality
Understand how visitors use our Site
Improve site performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual obligations
Withdraw consent to marketing communications at any time

To exercise these rights, please contact us using the details in Section 10 below.

8. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, Instagram, LinkedIn) and communication tools (WhatsApp). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our Site and Services are intended for businesses and individuals seeking commercial interior, retail fit-out, and related services. We do not knowingly collect personal information from children under the age of 18.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Novatrix Shopfits (Novatrix Interiors)
Near Krishna Mandir, Sector 65, Bahlolpur, Noida, Yusufpur Chak Saberi, Uttar Pradesh 201309, India

Phone: +91 93111 47100
Email: enquiry@novatrixdesigns.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or otherfactors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.